Returns & Replacements Policy

At EpicFuel, we are committed to delivering high-quality sports nutrition products. Due to the nature of our products and for hygiene and food safety reasons, we do not accept returns, refunds, or exchanges for any nutrition products once they have been delivered.

Replacement Eligibility

We will gladly provide a replacement if:

• Your order arrives with a leaking or damaged product.

• You receive the wrong item.

• Your order is incomplete due to our packing error.

To be eligible for a replacement:

• You must contact us within 48 hours of receiving your order.

• Please provide your order number along with clear photos of the product, packaging, and shipping label.

• The product must not be intentionally damaged or tampered with.

Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or offer refunds for:

• Opened or consumed products.

• Products where you changed your mind.

• Products ordered incorrectly by the customer.

• Products with damaged packaging that do not affect the product inside.

• Products that have been stored or handled improperly after delivery.

Replacement Process

Once your claim has been reviewed and approved, EpicFuel will arrange for a replacement product to be shipped at no additional cost. If the exact product is unavailable, we may offer an equivalent replacement or a store credit at our discretion.

How to Submit a Claim

Please email our customer support with:

• Your order number.

• A description of the issue.

• Clear photos of the affected product(s), packaging, and shipping label.

Our team will review your request and respond within 2–3 business days.

Contact Information

EpicFuel

Email: hello@epicfuel.asia

Website: www.epicfuel.asia

We reserve the right to reject any replacement request that does not meet the conditions outlined in this policy.