Shipping & Delivery Policy

Thank you for shopping at epicfuel.asia. Products are sold and shipped via a blended ecosystem comprised of in-store inventory, drop-shipped items, and independent third-party brands, merchants (collectively referred to as "Suppliers").

By making a physical product purchase on our Platform, you agree to the terms outlined in this Shipping & Delivery Policy.

1. Local Shipping (Malaysia)

We ship to most physical residential/commercial addresses and P.O. Boxes within Malaysia.

Free Expedited Domestic Shipping Thresholds

In-stock items that meet or exceed the values below are eligible for free expedited shipping:

• Peninsula Malaysia: FREE EXPEDITED SHIPPING on all orders over RM 300.

• For items falling below these thresholds, the exact shipping amounts will be calculated and displayed dynamically at the Shipping Method section during checkout.

Domestic Delivery Timelines

Area	Estimated Delivery Time
Klang Valley	4 - 5 business days
Peninsula Malaysia	5 - 7 business days
Sabah & Sarawak	7 - 10 business days

2. International Shipping

We ship worldwide through premium international logistics partner. All international orders are deployed using a registered courier service accompanied by comprehensive tracking details.

Area	Estimated Delivery Time
Singapore	14 - 21 business days

International Rates & Manual Assistance

• Standard international shipping fees are calculated at the Shipping Method section during checkout.

• Important Support Channel: If shipping fees are not automatically displayed or calculated for your specific country of destination, please contact us directly on Email, or Instagram Direct Messages. We will calculate the weight manually and generate a custom checkout route for you.

Critical International Disclaimers

• Destination Taxes & Import Fees: Any Duty, Tax, GST, VAT, Import Rules, or local authority-driven fees and charges are bound entirely to the customer's own responsibility. They are not collected or calculated by epicfuel.asia at checkout. If a package is abandoned or rejected by customs due to non-payment of local fees, no refunds will be issued.

• Delivery Standards: Delivery times are estimates only and apply to major cities/offices of mail exchange. Please allow more time for destinations beyond that. Any administrative or clearance delays introduced by the destination country's customs are entirely beyond our control.

• Festive Postings: For festive and holiday seasons globally, it is highly advisable to add another 10 working days to the standard international estimate.

• Oversized Freight: Items exceeding standard courier parcel limits will be routed via an Air Freight Forwarder (either Door-to-Airport or Door-to-Door depending on your location). The carrier will call you directly to coordinate the delivery method.

• Brand Restrictions: We reserve the right to block specific products from being shipped outside of Malaysia based on strict manufacturer and regional distribution restrictions.

3. Order Processing & Cutoff Times

Epicfuel generally packs and processes orders from Monday through Friday (Business Days are defined as Monday through Friday, except legal public holidays).

Same-Day Shipping Cutoff

• Monday - Friday: 2:00 PM (GMT+8)

• Any in-stock same-day orders placed beyond 2:00 PM will be shipped the following business day, or subject to the inherent nature of that specific order's availability.

Weekend & Holiday Dispatch Logic

Orders may occasionally be packed by Epicfuel on legal holidays; however, they cannot be picked up by carriers until the following business day. If you receive an Order Status email from us on a Legal Holiday indicating that your order has shipped, please be aware that the actual physical movement will begin the next official business day.

4. Independent 3PL Networks & Absolute Liability Waiver

Independent Supplier 3PL Network

Fulfillment and shipping logistics are often executed directly by the respective Seller or Supplier using their own independent, third-party logistics (3PL) carrier networks. epicfuel.asia does not dictate courier choices or control the internal logistics channels selected by individual marketplace vendors.

Platform Liability Disclaimer

Because deliveries are handled completely outside of epicfuel.asia infrastructure via third-party courier systems:

• Epicfuel holds absolute zero liability for any loss, theft, misdelivery, shipment delays, or damages occurring during transit, including any delivery failures to a P.O. Box address.

• The risk of loss and title for physical items pass completely to you (the buyer) the moment the item enters the carrier's possession.

Tracking Update Lag

The tracking number you receive from us in an Order Status email during the daytime may not be updated on the carrier's public database website until that evening or the following day. Please allow up to 24 hours for systems to sync.

Internal Verification Security Checks

Please note that all orders are subject to approval by our internal verification department. We reserve the right to hold any order suspected of payment risk and will notify you promptly by phone or email should your order be delayed due to verification checks.

5. Claims & Customer Support Assistance

While we are not legally or financially liable for courier failures, lost parcels, or damages caused by third-party logistics providers, we value your experience and commit to actively assisting you.

Damaged or Tampered Parcels

• If your package arrives visibly broken, torn, open, or tampered with, you must document it immediately. Take clear photos and video footage of the outer packaging BEFORE opening or unboxing it.

• Submit your evidence along with your Order ID to hello@epicfuel.asia within forty-eight (48) hours of delivery. Failure to do so may invalidate any subsequent claims with the courier, Seller, or Supplier.

Lost or Missing Shipments

• If your tracking status indicates "Delivered" but you have not received the parcel, or if the shipment has ceased movement for more than 7 consecutive business days, contact us immediately.

• Our Customer Success team will act as an intermediary to lodge official complaints, initiate tracking investigations within the selected 3PL channel, and push the logistics providers for a resolution.

• Please note that courier investigation turnarounds typically take between 7 to 14 business days. Any replacement item, store credit, or refund issued in the event of a proven lost parcel is subject to the final approval, goodwill, and terms of the respective Supplier and their third-party logistics company's claim payout.

6. Contact Us

For any inquiries regarding your package status, international customs questions, or split orders, connect with our support desk or reach out directly on social media for uncalculated routes:

Email: hello@epicfuel.asia

Operating Hours: Monday – Friday | 10:00 AM – 6:00 PM (excluding public holidays)

Direct Social Support: Instagram Direct Messages